Responsible Gaming
Introduction
At Citadel Inn Makati, we are committed to promoting safe and responsible gaming. Online gaming through GCash casinos should be enjoyed as entertainment only—a form of leisure activity designed for your enjoyment. Gaming is not a reliable way to earn money or solve financial problems. Please approach gaming with realistic expectations and play within your means.
Age Verification
In the Philippines, you must be at least 18 years of age to participate in online gaming. We are committed to preventing underage gambling and require all players to verify their age upon registration. If you are under 18, please do not attempt to access our services. Parents and guardians are encouraged to monitor online activity and use parental controls when necessary.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognize any of the following signs in your behavior, please seek help immediately:
- Gambling with larger amounts of money than intended
- Spending increasing amounts of time thinking about gaming
- Chasing losses—returning to recover money lost in previous sessions
- Hiding gambling activities from family, friends, or loved ones
- Experiencing mood swings or irritability when unable to play
- Using gaming to escape stress, anxiety, or other emotional difficulties
- Borrowing money or going into debt to finance gaming
- Neglecting work, school, or family responsibilities due to gaming
- Unable to control or reduce gaming activity despite attempts to stop
- Lying about the amount of time or money spent on gaming
Self-Help Tools
We provide several tools to help you maintain control of your gaming activity:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly) to manage your spending.
- Loss Limits: Establish a limit on the amount you are willing to lose in a given period.
- Reality Checks: Enable reminders that appear during your gaming sessions to help you stay aware of time and money spent.
- Self-Exclusion: Take a break from gaming by temporarily or permanently excluding yourself from your account. During this period, you will be unable to access your account or place any bets.
- Account Closure: If you wish to permanently close your account, our support team can assist you.
To activate any of these tools, contact our customer support team, or adjust your settings directly in your account dashboard.
Support Organizations
If you are struggling with problem gambling, professional help is available. Please reach out to one of the following organizations:
Philippines
- Gamblers Anonymous Philippines – A peer-support organization offering meetings and resources for individuals dealing with problem gambling.
- Philippine Mental Health Association (PMHA) – Provides counseling and mental health support services, including assistance with gaming-related issues.
International Resources
- GamCare (United Kingdom) – www.gamcare.org.uk – Free support and information for problem gambling.
- GamStop (United Kingdom) – www.gamstop.co.uk – National self-exclusion scheme for online gambling.
- Gambling Help Online (Australia) – www.gamblinghelponline.org.au – Counseling and support services.
- Responsible Gambling Council (Canada) – www.responsiblegambling.org – Research, prevention, and treatment resources.
- National Council on Problem Gambling (United States) – www.ncpgambling.org – Helpline and support information.
- Bundeszentrale für gesundheitliche Aufklärung (Germany) – Public health information and resources on problem gambling prevention.
Take Action Today
If you are experiencing signs of problem gambling or feel that your gaming is becoming uncontrollable, please do not wait. Reach out to a support organization today. Speaking with a counselor or attending a support group can make a significant difference in your life and the lives of those around you. Help is available, and recovery is possible. Contact Citadel Inn Makati customer support at any time if you need assistance activating self-help tools or if you have questions about responsible gaming.
Remember: Gaming should enhance your entertainment—not compromise your financial security or well-being. Play responsibly.